Super Service: Seven Keys to Delivering Great Customer Service
…Even When You Don’t Feel Like It!
…Even When They Don’t Deserve It!
Published by McGraw-Hill
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The Customer Service Training Tool Kit
60 Activities For Delivering Super Service to Customers
Published by McGraw-Hill
› Find our more about our Customer Service Training Tool Kit
The Winner’s Attitude: Using the “Switch” Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
published by McGraw-Hill. On bookshelves February, 2006.
› Find our more about The Winner’s Attitude book
Pillars of Success
With co-authors Alexander Haig and Pat Summitt
Published by Insight Publishers
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Investing Time
Investing Time for Your Life
Published by MJLearning
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* Currently under contract with McGraw-Hill to publish a Personal Selling Skills Book. August 31, 2006. Contact for more information.
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