Capability Statement

Core Competencies

MJ Learning Inc. develops, produces and delivers professional learning programs that accelerate positive, productive healthy work environments. Course catagories include:

1. Business Improv — based on Business Improv Book
2. Change & Innovation — Change Academies
3. Customer Service — based on Super Service Book
4. Leadership Development — Leadership Academies
5. Learning Labs — 44 weekly on-going after training support
6. Performance — over 50 programs
7. Sales Development — based on OPEN Question Selling Book.

Differentiators

• Expert facilitators across the nation provide economic sustainability and expand our reach
• Developed programs from our best selling books published by McGraw-Hill Education: Super Service, Customer Service Managers Toolkit, OPEN Question Selling Skills, The Winner’s Attitude and Business Improv.

Past Performance

McHenry County College - Delivered Personal Impact programs including Customer Service, Excellence in Service, Negotiation Skills, and , Winner’s Attitude, to over 500 professors and students throughout the college. Evaluation, certification and measurement tools included.

GE Healthcare - Developed, designed and delivered Customer Service and Sales Training Programs with all materials and handouts. Evaluation and measurement tools.

DeVry University - Developed, designed and delivered Customer Service with Traing-the-Trainer programs to over 6,000 students. Evaluation, certification and measurement tools.

Computer Associates - Developed, designed and delivered Super Service to over 6,000 employees using MJ Learning’s Super Service book.

Exceeding Expectations

1. ON-TIME - Deadlines met by using proven, customized templates and hi-tech services such as eLearning.
2. LOW COST - Experts located in all regions saves resources. Extensive library of programs saves resources.
3. QUALITY SERVICES - Project management expert teams ensure the highest quality of deliverables from idea to excectuion.

MJ Learning Inc. Information