MJ Learning What We Do

With over 50 courses ranging in length and delivery, we can customize the learning for your specific needs.

Learning Labs

Provides 44 weeks of business topics skills and tools to enrich working life.
Creates an on-going atmosphere of learning, insight and growth.
Helps individuals focus and use best practices.
Reinforces the use of the tools, skills and strategies learned in prior workshops.
Enables managers and supervisor’s to continue the conversation of growth.
Utilizes a tracking system to accurately evaluate individual’s performance and measure team performance.
On-going communication and collaboration with in and across teams.

Communicates in real time in an assertive and solutions orientated way.
Creates a supportive and non-judgmental atmosphere.
Builds trusting teams by being credible, reliable and emotionally intelligent.
Demonstrates quick thinking and reacts to challenges in a positive mindful manner.
Is confident in presenting skills.
Turns individuals, teams and the organization into the Hero.

Has a strong record in strategic thinking and decision-making.
Pro-actively embraces change and is a change catalyst for others.
Operates with flexibility and takes action in the face of ambiguity and uncertainty.
Demonstrates a positive attitude in all situations and motivates others to follow despite unknown factors.
Encourages entrepreneurial thinking and behavior when appropriate.
Fully understands business context and how to innovate, leverage and drive new opportunities.
Inspires and encourages calculated risk-taking and innovation in order to create better ways of achieving organizational objectives.

Works collaboratively with both internal and external customers.
Utilizes listening techniques that probe, clarify and confirm customer needs.
Creates standards that support a customer-centered approach to service delivery.
Communicates the vision for customer-centered standards.
Encourages others to deliver Super Service.
Proactively handles, monitors and resolves customer issues with a sense of urgency.
Understands the power of an authentic apology.
Handles difficult situations or upset customers in a positive and solutions orientated way.

Articulates a vision, inspires others in every action and sets clear team objectives.
Takes ownership and accountability at individual, team and organizational levels.
Creates a diverse organization that leverages new perspectives and attracts, develops and engages multifunctional teams.
Builds high performance teams and facilitates teamwork and collaboration across functions.
Coaches and mentors others to bring out the best and leverages team strengths.
Demonstrates ethics, sound judgment, and honesty and trustworthiness. Embraces organizational values and ensures alignment of core competencies.
Manages stress by building resilience and has an excellent ability to organize and prioritize the team’s workload.
Demonstrates determination, persistence and consistently drives results on an individual and team basis.

Demonstrates a high degree of emotional intelligence: self-awareness, self-management, social awareness, and relationship management skills. Has a clear understanding of own impact on others and demonstrates excellent leadership and influencing skills.
Demonstrates excellent listening skills and creates an environment that encourages two-way communication.
Adapts effective communication styles to engage diverse audiences.
Is open to receiving and giving constructive feedback.
Seeks opportunities to recognize and reward performance and behavior.
Maintains awareness of personal strengths and development opportunities. Continuously strives to develop oneself, the team and the organization.
Demonstrates and promotes strong cultural awareness and understanding.

Practices negotiation styles and principles: BATNA, WATNA, WAP, and the ZOPA.
Differentiates themselves and the organization from the competition and establishes themselves as the preferred vendor.
Utilizes the pyramid of power and develops key accounts to generate 80% of sales.
Use OPEN question selling skills to determine and clarify client’s needs.
Develops, sets and manages regular sales processes, standards and schedules with well-defined expectations.
Delivers compelling stories and messages to ensure commitment and action.
Understands the process of closing.
Proactively handles objections that support customer’s needs.