Emotional Intelligence Saves US Air Force 190 Million Dollars

 US Air Force Saves $190 Million In 2010 a US Air Force study confirmed that Emotional Intelligence (EI) significantly impacts occupational performance. By applying the EI model, they estimated savings up to $190,000,000. Researchers find EI has a significant impact in choosing new recruits. By following five key EI qualities candidates have a higher success rate in completing their extremely demanding course:

  • Good self-awareness and understand their weaknesses as well as their strengths
  • Effectively validate their feelings and keep things in correct perspective
  • Flexible and adaptive
  • Optimistic
  • Positive attitude.

Increase Bottom Line with Emotional Intelligence

Research has provided clear evidence that emotionally intelligent leaders are more successful. Many of these studies yield bottom-line results: At PepsiCo,for example, executives selected for EI competencies generated 10% more productivity. L'Oreal hired sales people with high EI and brought in $2.5 million more in sales. An EI initiative at Sheraton helped increase market share by 24%.

Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform into a top-performing property with #1 Sheraton ratings and a 24% increase in market share.

Leaders Yield High Profitability

Leaders with high EI foster a work environment that yields significantly higher productivity, retention, and profitability. EI appears key to this competitive advantage. EI training reduces the high costs associated with turnover, absenteeism, and low performance.

An Engaged Workforce Delivers

Leaders face a much more complex challenge of inspiration. Gallupfindings indicate that almost 3/4ths of the workforce is disengaged. Leaders who use their emotional resources to foster "engagement" (a sense of caring and commitment) deliver significant bottom-line results. Teams with higher engagement are:

  • 50% more likely to have lower turnover
  • 56% more likely to have higher-than-average customer loyalty
  • 38% more likely to have above-average productivity
  • 27% more likely to report higher profitability

EI Puts You In Charge

Emotional Intelligence provides the skills and tools to deal with anxiety, worry and upset.  It turns disengaged employees into people who take responsibility for their actions. Here's a useful model developed by Dr. Albert Ellis in the 1950's. He called it the ABC theory of managing emotions. You may have heard it called cognitive behavioral therapy or CBT. Dr. Ellis believed that how people feel is largely due to what they think.

Here is the model:

A -- Activating Event: This is any event that causes a bad or disruptive feeling
B -- Beliefs: This is what we think about the event based on the past
C -- Consequences: These are the emotions that we feel about the event.

Triggering Events

Sometimes we experience the same event triggering the same thoughts and the same feelings for years and years. To become Emotionally Intelligent, we have to become aware of the cycle and change the recipe.

So for example when the event occurs do the following to interrupt the cycle of being upset, anxious or angry:

  • Breathe--yes take a moment and take a breath
  • Be aware of your thoughts but do not label them good or bad
  • Be willing to change your thoughts
  • Think a better feeling thought.

EI Rewards Create Resilience

For example. your boss always ignores the time and effort you put into projects. You never get any kind of reward for the great job you do--it makes you upset and angry. But now you want to stop the cycle. You don't want to keep feeling bad--you are going to use your Emotional Intelligence. You decide to think a better feeling thought, "I have done a really great job. I always do a good job. I don't need my boss to acknowledge my work. I will reward myself by doing something that I really enjoy at the weekend. And, by feeling good about myself I am in charge of my emotions."

Skillfully In Charge of Emotions

When you are in charge of your emotions, you can do something about your situation. You can continue to do great work and reward yourself. Or you can talk to your boss about how you feel. Or, you can look for a different job. But in either case, you are doing it from a place of calm and equanimity instead of anger and upset. Once you become aware of your thoughts, you put yourself in the drivers seat. You are in charge of how you feel, because you are in charge of your thoughts. Try it next time a triggering event starts you down a path of negative beliefs and thoughts. Take a breath. Become aware of your thoughts. Change your thoughts to a better feeling thought. Better feeling thoughts lead to better emotions--and that my friend is the basis of Emotional Intelligence.