Government
Basic Customer Service: Level 1
Three Day Workshop
This rapid development 3-day course provides guidelines, best practices, key tools and strategies for excellent customer service both internally and externally in a fast-paced technical environment.
Day 1: Super Service
- Socialize OIT Customer Service Philosophy
- Understand Customer Service (Internal & External)
- Focus on the Customer
Day 2: Managing The Customer Experience
- Effect Customer Service - Communications
- Time Management
Day 3: Building The Bridge
- Effective Listening Skills - Handling Complaints
- Performance Expectations
- How to Make a Difference
Advanced Customer Service: Level 2
Five Day Workshop
This intensive 5-day course focuses on the key tools, techniques, guidelines and best practices to ensure senior leadership is fully equipped with the essential management, leadership skills and confidence to promote and foster a customer centric environment.
Day 1: Super Service For Leaders
- Socialize OIT Customer Service Philosophy
- Understand Customer Service (Internal & External)
- Focus on the Customer
Day 2: Delivering Excellent Customer Service
- Role as Leader
- Building Trust
Day 3: Enhance Customer Service
- Prioritizing
- Goals
Day 4: Performance Management
- Effective Writing - Job Specific
- Effective Verbal & Non-Verbal Communicaitons
- Setting Goals for Customer Service
- Accountability to Provide Customer Service