Real Thoughts on Customer Service

Here we are with no internet and no TV. In this day an age we may as well be living in the dessert. How do we connect with the world? With our clients? With life? We need AT & T. So when the guy comes with his tools and cables and expertise we are so happy. When he’s done, because we are all about customer service, we ask him a few questions. We want to know how he does this job day after day…because you and I know as customers we can sometimes be difficult, angry and even offensive. Here’s what he said… Enjoy!

Real thoughts on Customer Service

About the Author

Val has written several books published by McGraw-Hill including: The Winner’s Attitude, Super Service 1st & 2nd editions, The Customer Service Manager’s Toolkit, OPEN Question Selling and Business Improv.

  1. July 20, 2016 at 14:14

    Let me write that down. You say that the one degree rise in teurepatmre in the past hundred years has caused all those problems? According to your reasoning there should be more cancer in Miami than in Boston. I am moving North!

    • July 21, 2016 at 10:21

      Thank you for making a comment. However, I did not say that in this post. But we'd love to have you move North anyway. 8)

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